Declaration on accessibility

Thank you for your interest in the accessibility of our online presence.

We want everyone to be able to use our online store without restrictions. That is why we are highly committed to digital accessibility and are continuously working to make our website accessible to everyone. For us, accessibility is a key part of actively promoting inclusion and creating a shopping experience that is truly for everyone.

That is why we strive to make our online presence accessible in accordance with the national transposition laws of Directive (EU) 2019/882.

This accessibility statement applies to: www.wplusm.de

General description of the service

we provide you with our online store via our online presence. This is an electronic service within the meaning of Directive (EU) 2019/882 and its national transposition laws.

In our online store you can:

• Purchase goods.

Descriptions and explanations that are necessary to understand how the service is provided

you can initially place our products in the shopping cart without obligation via the product pages. You can correct your entries at any time before submitting your binding order. To do this, use the correction aids provided and explained in the order process. The payment methods specified in the order process are available for payment.

Description of compliance with accessibility requirements

Application of harmonized standards and technical specifications

Our online presence complies:

• in parts the Web Contents Accessibility Guidelines (WCAG) in the version: . It achieves level A and AA.

The WCAG are an international standard of accessibility guidelines. They are created and maintained by the World Wide Web Consortium (W3C), the committee for the standardization of technologies on the Internet. The aim of the guidelines is to create structures for digital services that enable access and use for all people in terms of digital accessibility.

Supporting measures

Our website provides the following supporting measures:

Meaningful and understandable design of headings and labels, Textual identification of mandatory fields, Alternative texts for images in some cases

Contact details - Report a barrier

Have you noticed any shortcomings in terms of accessibility? Then you are welcome to contact us.

You can contact us as follows: by post, by telephone, by e-mail

W+M Weissensee Metallwaren GmbH

An der Industriebahn 2
13088 Berlin
Berlin, Germany

Telephone: 030 92 700 200

E-mail: service@wplusm.de

Telephone support for people with disabilities

We offer a hotline specially set up for people with disabilities and users of assistive technologies. You can contact us at the following telephone number: 030 92 700 200

Responsible market surveillance authority

The federal states are currently setting up a joint body to carry out the tasks of the Accessibility Reinforcement Act.

The Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF) is to commence work as a new institution under public law in Saxony-Anhalt, in the state capital Magdeburg, on June 28, 2025. The prerequisite for this is the ratification of the state treaty on the fulfillment of tasks in accordance with the Barrierefreiheitsstärkungsgesetz (BFSG) by all federal states. All federal states are currently creating the necessary conditions for this.

Contact us
Until the MLBF is formally established, please send your inquiries to

MLBF (under construction)
c/o Ministry of Labor, Social Affairs, Health and Equality Saxony-Anhalt
P.O. Box 39 11 55
39135 Magdeburg

Telephone: +49 391 567 4530
E-mail: MLBF@ms.sachsen-anhalt.de.

Your inquiries and information will be forwarded to the competent bodies.

7.conciliation body and procedure

The Federal Government Commissioner for Matters relating to Persons with Disabilities has an arbitration board. The arbitration board has the task of resolving conflicts between people with disabilities and private economic actors of the federal government.

You can contact the arbitration board if you are not satisfied with the answers you receive from the above-mentioned contact option. The aim is not to find winners or losers. Rather, the aim is to find a solution to a problem together and out of court with the help of the arbitration board. The conciliation procedure is free of charge. You also do not need legal advice. You can find all information about the conciliation procedure on the conciliation body's website (available at https://www.schlichtungsstelle-bgg.de/Webs/SchliBGG/DE/AS/schlichtungsantrag/wie-stelle-ich-einen-antrag/wie-stelle-ich-einen-antrag-node.html). There you can read how the conciliation procedure works and how to apply for conciliation. You can also submit the application in"easy language" or in"German sign language".

You can reach the conciliation body at the following address:

Arbitration Board under the Disability Equality Act at the Federal Government Commissioner for Matters relating to Persons with Disabilities
Mauerstraße 53
10117 Berlin

Telephone: +49 (0)30 18 527 2805
E-mail: info@schlichtungsstelle-bgg.de
Internet: www.schlichtungsstelle-bgg.de

This declaration was created on 24.06.2025.

It was last updated on 24.06.2025.